Announcing a great new service for all Landlords and Tenants...
In order to continue to offer the very best in digital service and to remain transparent and accountable, Oakwood homes have partnered with Fixflo – an online maintenance and problem reporting system for tenants and landlords.
Introducing Fixflo
Oakwood homes are delighted to announce the launch of a new 24 hour system accessible through our website for all tenants and landlords, to give a clear, concise and dated audit trail for maintenance issues 365 days a year! The system is designed to make the process easier for tenants who may find themselves needing to report any faults or issues on the move, from any device. It can often be frustrating when a problem occurs, such as a boiler breakdown, electrical fault or worse still a major problem such as a water leak, so Fixflo is now on hand to help 24/7!
Benefits to every user
Every tenant will be issued a personal login to Fixflo, giving them immediate access to an area for a detailed note of what and where the problem is. It also offers some initial guidance on how to double check the problem, just in case it could be an easy fix they might be able to complete. All approved contractors by Oakwood homes will receive an automated notice for the issue, with instructions on how to contact the occupier to arrange an agreed date and time to visit – all clearly noted so everyone can keep informed and review. Oakwood homes, the tenant, landlord and contractors will all communicate in one place providing complete transparency within required timescales, to offer a seamless and peace of mind service.
Keeping up with technology
Teresa Dickinson Lettings Director at Oakwood homes said: ‘We are delighted to be working with Fixflo to provide a better service for all our clients, as we move forward with digital processes in our attempt to remove any chance of error. It will also enable our Landlords the opportunity to review progress of any maintenance being carried out, authorise works online and feel confident that scheduled works are proceeding. Tenants will also have a much smoother experience when dealing with what can be frustrating issues, knowing that we offer complete traceable records for accountability.’
This is another great addition to our already high level of service, demonstrating how Oakwood homes want to remain at the forefront of innovation and technology in support of a personal and efficient process.
Why not take a look - you can see our dashboard HERE.
Can we help you?
If you are a Landlord and do not receive this great level of service currently, please do get in touch. Our Team would be delighted to explain how we work and more importantly, how you will benefit as a client of Oakwood homes.
You can contact us on 01843 222700 or alternatively please request a call back HERE.