Choosing the BEST Estate Agent has just become a whole lot easier!
Phil Spencer announces top agents for customer service in the UK....! Thanet based estate agents Oakwood homes received 4 awards, Gold for Best in County, Gold for Best Letting Agent in the Southeast, Bronze for Best Letting Agent in the Southeast and Lettings Manager - Kate Kenyon-Edwards - won the highly creditable National Peoples Award 2021...!
We are absolutely thrilled to announce that the hard work and great customer service delivered across our teams, has been rewarded through The ESTAS Awards who specifically judge agents based on customer service. Unlike many other awards, The ESTAS relies purely on feedback and what clients say in their reviews of how an agent has handled their transaction in sales and lettings, from sellers, buyers, landlords and tenants. Real people with real experiences.
These are the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry in 2 years, held at the Grosvenor House, Park Lane in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of 1,100 guests.
Now in their 18th year the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 200,000 customer review ratings.
Andrew Dickinson, Managing Director of Oakwood homes said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us all as we know it’s our customers who have judged our performance. We always take our levels of customer service very seriously, because we realise our clients have a choice. I am very proud of the whole Team and our personal service - these awards prove that we are delivering what we promise.”
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “You’ve had to work incredibly hard; you’ve had to adapt your businesses; you’ve had to absorb considerable costs to follow the protocols and to enable things to happen safely. Quite simply delivering great service has never been more challenging so The ESTAS Awards for 2021 are the most well deserved ever in their entire 18-year history!” Estate and letting agents were recognised in counties and regions around the UK and Oakwood homes scooped 4 valuable awards for their excellent service in East Kent - 3 Gold and 1 Bronze. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown Founder of The ESTAS said “When we started, we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Eighteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”
Dan Salmons CEO at headline partner Coadjute said ““On behalf of the Coadjute team, warm congratulations to all the winners this year at the ESTAS. As headline partner Coadjute was delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year and we look forward to enabling the property industry to ‘work better together’ in the coming year.”
If you are considering selling or letting your property, please get in touch with your local multi award winning agent on 03300 577654.